Privacy Policy
Last updated: 9 April 2026
Fantastic NZ Hosting ("we", "us", "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs). This policy explains how we collect, use, store, and disclose your personal information.
1. Information We Collect
We collect personal information when you:
- Register for an account or purchase our services
- Contact us via email, phone, or support ticket
- Visit our website (via cookies and server logs)
- Use our hosting, email, or anti-spam services
This may include: your name, email address, phone number, postal address, payment information, IP address, domain names, and technical data related to your hosting account.
2. How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our hosting and email services
- Process payments and manage your billing account
- Send service notifications, invoices, and support communications
- Comply with legal obligations under New Zealand law
- Detect and prevent fraud, abuse, or security threats
- Respond to your enquiries and provide technical support
3. Legal Basis for Processing
Under the Privacy Act 2020, we process your information based on:
- Contractual necessity: To provide the services you have purchased
- Legal obligation: To comply with NZ tax, consumer, and telecommunications law
- Legitimate interest: To protect our network, prevent abuse, and improve our services
- Consent: For marketing communications (which you can opt out of at any time)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share it with:
- Payment processors: PayPal, Stripe, or other payment gateways to process transactions
- Domain registrars: To register and manage domain names on your behalf
- Infrastructure providers: Data centre operators who host our servers (located in Germany and Australia)
- Law enforcement: When required by New Zealand law, court order, or government agency request
- Professional advisors: Accountants, lawyers, and auditors bound by confidentiality obligations
5. International Data Transfers
Our servers are located in Germany and Australia. By using our services, you consent to your data being processed outside New Zealand. We ensure all international transfers comply with the Privacy Act 2020 and that adequate safeguards are in place.
6. Data Retention
- Account data: Retained for the duration of your account plus 7 years for tax/legal compliance
- Email filtering logs: Retained for 90 days
- Server logs: Retained for 30 days
- Backup data: Retained for 30 days after account termination
- Payment records: Retained for 7 years as required by NZ Inland Revenue
7. Your Rights Under the Privacy Act 2020
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner (privacy.org.nz)
To exercise these rights, contact us at admin@fantasticnzhosting.co.nz. We will respond within 20 working days.
8. Cookies and Tracking
Our website uses cookies for:
- Essential cookies: Session management, authentication, shopping cart
- Analytics cookies: Understanding how visitors use our website
You can disable cookies in your browser settings, though this may affect website functionality.
9. Security
We protect your information with:
- SSL/TLS encryption on all connections
- Encrypted password storage (bcrypt hashing)
- Firewall and intrusion detection on all servers
- Regular security audits and vulnerability scanning
- Access controls limiting staff access to personal data
- Daily encrypted backups with geographic redundancy
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
Fantastic NZ Hosting
26 Main Road, Owaka 9535, New Zealand
Email: admin@fantasticnzhosting.co.nz
Privacy Commissioner: www.privacy.org.nz